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Let A = C2 with multiplication (a,b)(c,d) = (ac,0) (a,b,c,d Î C). Clearly
A2 = A. Its radical is R = {(0,b);b Î C} and [ A/ R] @ C. The identity of [ A/ R] lifts to the idempotent (1,0) in A [Ric, Theorem 2.3.9], but there is no identity in A.
Ref.
[Ric] C.E. Rickart, General theory of Banach algebras, Princeton, Van Nastrand, 1960.